למה מדיניות הביטולים שלכם לא חלה במקרה הזה

Your cancellation policy may be overridden in certain situations. In these cases, the guest may be given a full refund in accordance with our Terms of Service. Such cases include the following:

• The place is inaccessible, unclean, unsafe, or there’s an animal that wasn’t declared
• The guest can’t reach the Host
• The guest contacts us within 24 hours of finding a serious issue that the Host either can’t or won’t help with
• The guest needs to cancel because of an extenuating circumstance