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The experienced Co-Host services platform is available in select countries worldwide to Hosts (or soon to be Hosts) who are looking for local hosting support from experienced Co-Hosts and Hosts. These countries are: the US, Canada, Mexico, France, Spain, Italy, Germany, Brazil, Australia, and the United Kingdom.
Check out the Co-Host Services Platform Terms for more information.
Becoming an experienced Co-Host
If you’re a Co-Host or Host and want to grow your business on Airbnb, you may be eligible to join the experienced Co-Host platform and offer co-hosting services to other Hosts near you.
The benefits of joining an experienced Co-Host platform include:
- Having the opportunity to earn more by offering your help to other Airbnb Hosts
- Defining the terms of your relationships with Hosts and what works for you
- Free-of-charge access to specialized tools, resources and insights from a dynamic community of experienced Co-Hosts
To become an experienced Co-Host and allow potential Hosts nearby to contact you via the platform to inquire about your hosting services, you need to meet the following requirements and make sure you comply with all applicable local laws and regulations:
- You must be an existing Host or Co-Host on Airbnb in good standing, and within the last 12 months:
- You must have 10 or more stays as a Host or Co-Host on Airbnb
- Your reviewed stays across all accounts and listings you manage must have an average overall rating by guests on Airbnb above or equal to 4.8
- You maintained a less than 3% cancellation rate, with exceptions made for certain valid reasons beyond the Host’s control
If you are eligible, go on the experienced Co-Host page and fill in the information sheet. You will then receive an email with next steps.
Setting up your experienced Co-Host profile
After you apply and your eligibility is confirmed, you’ll complete and publish a profile on the experienced Co‑Host services platform.
Filling out your profile
Start by making sure your Airbnb account is up to date. Your profile will use the following information from your Airbnb account:
- Profile photo
- Display name
- Where you live
Next, add the following to your Co-Host service profile:
- Profile intro. Write a short pitch about your hosting experience and unique qualifications. This will appear when Hosts search for help and at the top of your profile.
- Services. Choose from nine categories and include brief descriptions of how your approach stands out.
- Pricing. Let Hosts know what you typically charge for ongoing support and listing setup.
- Local service area. Add locations where you can provide co-hosting services in person within a 100 kilometer (approximately 60 mile) radius.
To finish and connect with Hosts, you must complete the second section of your service profile. This includes temporary details that will display on your profile until October, including a photo, displayed name, service description, pricing, and local service area.
In October, we’re launching an updated service profile to help you highlight the services you provide.
Expectations for experienced Co-Hosts
In addition to the above, know that we require Co-Hosts to follow all our ground rules for Hosts, which help create comfortable, reliable stays for guests.
Experienced Co-Hosts are also expected to maintain high review ratings, as guests expect a consistent level of quality and use reviews to share their experience.
The following standards will begin to apply when an experienced Co-Host has generated 10+ reviewed stays after joining the experienced Co-Host Services platform:
- Experienced Co-Hosts may be temporarily hidden from the Hosts’ search results on the Co-Host Services Platform if the average guest rating is less than 4.6 on Airbnb. The average rating is calculated based on the average guest star rating in the last 12 months of all listings that an experienced Co-Host manages, either as a Co-Host or as a Host.
- If an experienced Co-Host’s average rating increases to 4.6 or higher, the experienced Co-Host will be granted the option to appear again in Hosts’ search results.
If an experienced Co-Host’s average rating decreases below 4.4, the experienced Co-Host Services Platform may terminate its agreement with the experienced Co-Host in accordance with Section 8 of the Co-Host Services Platform Additional Terms. The experienced Co-Host will be able to reapply to the platform, provided they meet the eligibility criteria. Any such action will not in and of itself impact an experienced Co-Host’s ability to continue to work with their existing Hosts, nor will it impact their use of the Airbnb platform or Co-Host tools.
Experienced Co-Hosts are recommended to maintain a response rate above 90% to remain visible to prospective Hosts searching the Co-Host Services Platform.
Response rate refers to the percentage of new requests from prospective Hosts that experienced Co-Hosts respond to within 24 hours over the last 90 days, from Airbnb Messages.
- An experienced Co-Host may be temporarily hidden from the Hosts’ search results on the Co-Host Services Platform after falling below the 90% response rate. Hiding an experienced Co-Host from search results does not impact the experienced Co-Host’s ability to communicate with existing Hosts who have previously messaged the experienced Co-Host, and to generate organic leads on the Co-Host Services Platform.
The requirements and expectations described in this article may change over time. Where there are material changes that may impact your inclusion in the Co-Host Services Platform, we’ll update you.